Verbal Judo Essential Conflict Management

Words and communication strategies to manage and defuse conflict

ADDITIONAL DETAILS

  • : 70 / 0
  • : English
  • : Yes
  • : Yes
Categories
  • Organizational Culture

Course overview

VERBAL JUDO ONLINE COURSE OVERVIEW

This online course provides information that will prepare you to diffuse difficult verbal encounters while maintaining dignity and respect for those involved. The course also speaks to threat assessment, providing information to assist you in determining whether or not it is safe to engage. After taking this course, your articulation will be greatly improved, both written and orally.

VERBAL JUDO ONLINE COURSE TOPICS:

  • The nature of conflict
  • Imminent jeopardy
  • S.A.F.E.R. ? The 5 times when words fail
  • Professionalism
  • P.A.C.E. ? 4 questions to ask yourself when confronted by a difficult person
  • The most powerful word in the English language
  • Intervention options
  • Delivery style
  • 5 Universal Truths
  • Deflectors
  • Art of Representation
  • Art of Paraphrase
  • Art of Translation>/li>
  • Art of Mediation
  • 5 Step Intervention Model
  • 8 Step Contact Model
X